Refund and Returns Policy

We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, you may return eligible items within 30 days of the delivery date for a refund or exchange, subject to the terms and conditions below.

Eligible Items:

The item must be in its original condition and include all accessories, manuals, and packaging materials.

The item must not be damaged or show any signs of wear and tear.

The item must be returned with its original receipt or order confirmation email.

Non-Eligible Items:

Items that have been damaged, modified, or altered in any way.

Items that are missing parts or accessories.

Items that are not in their original packaging.

Refunds:

Refunds will be issued to the original payment method used for the purchase.

Refunds will not include any shipping and handling charges.

Refunds may take up to 5-7 business days to process.

Exchanges:

Exchanges are subject to availability.

If the item you wish to exchange is not available, you may return it for a refund and place a new order for a different item.

Restocking Fee:

A restocking fee of 15% may be charged for returns that are not the result of a product defect or error on our part.

Shipping:

Customers are responsible for the cost of shipping items back to us.

We recommend using a trackable shipping method to ensure delivery.

Contact Us:

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at info@nd3d.co.uk

Shopping Basket